REFUND POLICY

Refund Policy

1. If we cannot proceed: full refund

You pay when you apply. If our document check finds a problem we cannot fix with you, or you are not eligible for the visa you chose, we refund the full amount to the card you paid with.

2. Paid, not yet submitted: full refund

If you change your mind after paying but before we submit to immigration, we refund the full amount to your card. Refunds are issued through our payment processor and usually appear on your statement within 5–10 working days.

3. After submission: non-refundable

Once submitted, immigration fees are consumed whether or not the visa is granted, so payments are non-refundable from that point.

4. If your visa is rejected

Immigration decisions are outside any agency's control and fees are not returned by the authorities. We will explain the stated reason where available and advise you honestly on whether reapplying makes sense.

5. How to ask

Email hello@evisaplanet.com or WhatsApp +971 56 736 5555 with your reference number. Refunds are processed within 7 working days.